Refunds and Returns
You have 30 days from the date of purchase to request a refund or exchange. Unfortunately, we cannot offer a full refund or exchange after this period has passed.
To qualify for a return:
- The item must be unused, in the same condition you received it, and in its original packaging.
- A receipt or proof of purchase is required.
Partial refunds may be issued in the following cases:
- Personalized or custom-made items.
- Items not in their original condition, damaged, or missing parts for reasons not caused by our error.
- Items returned more than 30 days after delivery.
Return process:
Once we receive and inspect your returned item, we will send you an email to confirm its arrival and let you know whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will be issued to your original payment method within a set number of days.
Late or Missing Refunds
If you haven’t received your refund yet, try the following steps:
- Check your bank account again to confirm the refund hasn’t been posted.
- Contact your credit card company — sometimes it can take a few days for the refund to be officially processed.
- Reach out to your bank — there may be additional processing time before the refund appears in your account.
If you’ve completed all of the above and still haven’t received your refund, please contact us at info@simplyrat.com